DELIVERY POLIcy

UK PRICES
Signed For (3-4 Business Days) £2.95

Tracked 48 (2-3 Business days) £3.45

Signed For First Class (1-2 Business Days) £6.50

Next Day (Mon-Fri only, order by 10.00am) £7.80

EU MEMBER COUNTRIES (inc Rep of Ireland) Royal Mail Tracked & Signed (3-5 Business Days) £16.95

EUROPE - DHL EXPRESS Select Destinations (1-3 Business Days) From £30.00

USA USPS International Tracked (3-5 Business Days) £29.00

USA DHL EXPRESS (1-2 Business Days) £33.00

CANADA FedEx International Tracked (3-5 Business Days) £29.00

MIDDLE EAST & N/AFRICA FedEx International Tracked (7-9 Business days) £34.00

AUSTRALIA International Tracked (7-9 Business Days) £29.00

EVERYWHERE ELSE - Please get in touch via our Contact page and we will quote you a price.

CUSTOMS & DUTY

Orders to EU member countries may incur an import duty charge during the custom clearance process. This is determined by border authorities and is out of our control. Please check before ordering.

RETURNS POLICY

We're sure you are going to love your OOji box but if you are not completely satisfied you have 14 days from receipt of your box to return it completely free of charge for a full refund, excluding original shipping cost.

All we ask is that you return your OOji box and all it's contents in perfect re-saleable condition, with labels and hangtags attached and in the original cardboard packaging, securely sealed. Include a print out of the order confirmation email you got from us when you placed the order or a note with your name, address, order number, contact number and reason for return. Write our returns address, seen below, on the package and remove or cross over any old shipping labels. 

Take your package to your local Post Office and ask for a Royal Mail Signed For 2nd Class for a Small Parcel.  The cost for this service is around £4.00 (see link) which will be added to your refund total when we process the refund of your box. Please obtain and keep a Proof of Postage Certificate from the Post Office as we cannot be held responsible for items that do not arrive back to us. Refunds are processed within 2-3 working days of receipt of goods. 

Alternatively, you can use your own choice of courier but we will not cover these charges and please keep your receipt for proof of posting.

International returns can be sent using a trusted courier but unfortunately we cannot cover the cost of these returns. The item price will be refunded to the same card used for payment.

RETURNS ADDRESS

OOji baby/Returns

63 Church Avenue 

Richmond

London 

SW14 8NL